Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation before an order is shipped. Once shipped or handed to the delivery partner, cancellation may not be possible. Customers should provide their Order ID, name, registered mobile number, email and reason for cancellation.

2. Return Eligibility

• Damaged product received.
• Defective product received.
• Wrong product delivered.
• Product materially different from the product ordered.
• Package/product received in a condition making it unsuitable for intended use.

3. Reporting Period

Customers should contact Shreenav Cosmetics within 48 hours of delivery for damaged, defective or incorrect products so the issue can be reviewed promptly.

4. Evidence for Claims

Customers may be asked to provide photographs or videos of the product, packaging, shipping label and damage/defect to help verify the claim.

5. Non-Returnable Products

• Opened or used products where return is unsuitable for hygiene or safety reasons.
• Products damaged after delivery through customer handling or misuse.
• Products with materially damaged or removed packaging where packaging is required.
• Products returned outside the applicable return period.
• Change-of-mind returns where the product is correctly supplied and return is not otherwise required by applicable law.

6. Wrong or Damaged Product

After verification, Shreenav Cosmetics may, subject to availability and applicable law, arrange replacement, return and replacement, or an eligible refund.

7. Refund Processing

Approved refunds for prepaid orders will generally be initiated through the original payment method or another available method. The time for the refund to appear depends on the relevant payment provider, bank or financial institution.

8. Shipping Charges

Shipping charges may not be refundable for voluntary cancellation or return of a correctly supplied product, except where required by applicable law or where the issue is attributable to Shreenav Cosmetics. Eligible defective/wrong-product cases may be handled differently after verification.

9. Return Shipping

For approved returns, customers will receive return instructions. Products should not be sent to an address without authorization. Where reasonably possible, products should be returned with original packaging, labels, accessories and other supplied items.

10. Failed or Cancelled Orders

If payment is received but an order cannot be fulfilled due to stock unavailability, technical issues, pricing/inventory errors, delivery restrictions or other circumstances, the applicable amount paid may be refunded.

11. Cash on Delivery Refunds

Where a refund is due for a Cash on Delivery order, additional information may be requested to process the refund.

12. Promotional Products

Products purchased under discounts, coupons or special promotions may have additional return/refund conditions communicated with the offer.

13. Exchange

Where offered and subject to availability, eligible products may be exchanged after verification. Price differences may be collected or refunded as applicable.